Website Maintenance & Support · Mumbai & India
Website maintenance services that fix problems before your customers see them.
We keep your website secure, updated, backed up and fast, with a team on call when something breaks. Proactive website maintenance services in India for WordPress, Shopify, ecommerce and custom-built sites, run by our in-house developers in Mumbai.
What are website maintenance services?
Website maintenance services are the ongoing technical work that keeps a website secure, up to date and performing well after launch. They typically include security monitoring and malware scans, CMS, plugin and software updates, regular backups, uptime monitoring, speed optimisation, bug fixes and small content changes, usually provided on a monthly or annual plan. The aim is to prevent problems rather than react to them.
What do ABC Designs’ website maintenance services include?
ABC Designs is a website maintenance company in Mumbai, based in Andheri East and founded in 2012. We provide website maintenance services in Mumbai and across India for business websites, custom-built platforms and ecommerce stores: security maintenance, CMS and plugin updates, speed optimisation, bug fixing, uptime monitoring, backup and recovery, ecommerce maintenance and content updates. We maintain WordPress, Shopify and custom sites, including sites we didn’t build, on flexible monthly plans or an annual website AMC.
01 — Diagnosis
Signs your website needs maintenance
Most website problems build up quietly. If any of these sound familiar, your site is already at risk.
Updates are pending
You’ll notice: your CMS dashboard shows a list of plugin, theme or core updates nobody has run.
How we fix it: Tested updates on a regular schedule.
You’re not sure there’s a backup
You’ll notice: nobody can say when the last backup was taken, or where it is.
How we fix it: Scheduled off-server backups and test restores.
The site is getting slower
You’ll notice: pages that used to load quickly now drag, especially on mobile.
How we fix it: Speed audits and performance fixes.
Things break and stay broken
You’ll notice: a form, button or layout issue that’s been there for weeks.
How we fix it: Bug fixing with agreed response times.
You find out about downtime from customers
You’ll notice: a client tells you the site is down before anyone on your team does.
How we fix it: 24/7 uptime monitoring with alerts to our team.
Security warnings appear
You’ll notice: browser warnings, an expired SSL, strange redirects or spam pages.
How we fix it: Malware scans, cleanup, hardening and SSL tracking.
02 — What’s included
Our website maintenance services
Eight services, combined into one maintenance plan for your site. The free health check decides what your site needs most.
Website security maintenance
01Security updates, malware scans, vulnerability checks and threat prevention.
- Malware and vulnerability scans
- Login and admin hardening
- SSL monitoring and renewal tracking
You get: A site that’s much harder to hack
CMS, plugin & software updates
02Core, theme, plugin and framework updates, including WordPress website maintenance services, tested before they go live.
- Updates tested on staging first
- Compatibility checks
- Rollback if anything breaks
You get: Up-to-date software without surprises
Website speed & performance optimisation
03Regular checks and fixes to keep pages loading fast.
- Core Web Vitals checks
- Image and database optimisation
- Caching and hosting review
You get: A site that stays fast as it grows
Bug fixing & technical support
04Fixes for broken features, forms and layout issues, with a team that answers.
- Ticket, email and WhatsApp support
- Priority for urgent issues
- Response within one business day
You get: Problems fixed, not logged and forgotten
Website monitoring & uptime tracking
05Round-the-clock monitoring of uptime, performance and errors.
- 24/7 uptime checks
- Instant alerts to our team
- Error and performance tracking
You get: Issues caught before customers notice
Backup & recovery services
06Scheduled backups and fast recovery from crashes, errors or attacks.
- Daily or weekly backups, by plan
- Stored off the server
- Tested restores
You get: A way back if anything goes wrong
Ecommerce website maintenance services that keep checkout, payments and stock working.
- Weekly updates and security patches
- Checkout and payment testing
- Sale-day monitoring
You get: A store that keeps taking orders
Content updates & website management
08Text, image and small layout changes, done for you.
- Page and image updates
- New pages from existing templates
- Domain, SSL and hosting renewal tracking
You get: A site that stays current without your effort
03 — Platforms we maintain
WordPress, Shopify and custom website maintenance: what’s different?
Every platform needs care, but the risks are different. Your maintenance plan is shaped around the platform your site runs on.
| WordPress | Shopify | Custom-built sites | |
|---|---|---|---|
| Biggest risk | Outdated plugins and themes | App conflicts and theme changes | Outdated frameworks and dependencies |
| Core updates handled by | You or your maintenance team | Shopify (the platform) | You or your maintenance team |
| What we focus on | Tested plugin and core updates, security hardening, backups | App audits, theme fixes, checkout testing, speed | Dependency updates, server patches, monitoring, backups |
| Backups | Full site and database, off-server | Products, orders and theme exports | Code, database and files, off-server |
We also provide Shopify website maintenance services for stores we didn’t build, starting with a free health check.
04 — Our process
How our website maintenance works
Every maintenance plan follows the same six steps, so you always know what’s been done and what’s next.
-
Step 1 · Assess
Health check
- Tech stack, CMS and plugin review
- Security and performance scan
- Backup status check
Deliverable: Health check report and plan recommendation · We need from you: Admin, hosting and domain access
-
Step 2 · Monitor
Set up monitoring
- Uptime and SSL monitoring
- Error and performance tracking
- Security alerts
Deliverable: Monitoring live within 2 business days of access
-
Step 3 · Maintain
Scheduled maintenance
- Updates, tested on staging
- Backups on schedule
- Security checks
Deliverable: Work log in your monthly report
-
Step 4 · Support
Fast technical response
- Bug fixes and urgent issues
- Content changes
- Downtime response
Deliverable: Issues resolved within agreed response times
-
Step 5 · Optimise
Ongoing improvements
- Speed and SEO health checks
- Usability and stability fixes
Deliverable: Recommendations in your monthly report
-
Step 6 · Improve
Grow with your business
- Plan reviewed as your site grows
- New features and integrations scoped
Deliverable: Quarterly plan review
05 — Maintenance plans
Choose a website maintenance plan
Affordable website maintenance services on monthly plans or an annual website AMC. All plans include uptime and SSL monitoring and a monthly report.
| Essential | Business | Ecommerce | |
|---|---|---|---|
| Best for | Brochure and small business sites | Lead generation sites | Online stores and booking sites |
| Updates & security patches | Monthly | Monthly | Weekly |
| Backups | Weekly | Daily | Daily |
| Content changes | Small edits | Included support hours | Included support hours |
| Speed & SEO health check | Quarterly | Monthly | Monthly |
| Checkout & payment testing | — | — | Yes |
| Response time | Within 1 business day | Within 1 business day; urgent issues same day | Priority; urgent issues within 4 business hours |
06 — How we measure it
What we report on every month
You get a short monthly report showing what we did and how your site is doing.
| Metric | Why it matters | Source |
|---|---|---|
| Uptime | Every minute down is lost enquiries or sales. | 24/7 uptime monitoring log |
| Updates applied | Outdated software is a leading security risk. | Maintenance log |
| Backups completed | Proof you can recover if something goes wrong. | Backup log |
| Security scans | Malware and vulnerabilities caught early. | Malware and vulnerability scan results |
| Page speed | Slow sites lose visitors and rankings. | PageSpeed Insights |
| Issues fixed | What broke, and how fast it was resolved. | Support tickets |
07 — Our work
See the websites we build and look after
We maintain websites we’ve built and sites built by other teams. Browse our live projects, then ask us on your free health check what keeping your own site secure and fast would involve.
In your monthly report
- ✓ Uptime for the month
- ✓ Updates and backups done
- ✓ Security scan results
- ✓ Issues fixed and how fast
08 — By business type
What we prioritise depends on what your website does
Small business websites
The site has to work and look current, without anyone in-house watching it.
FOCUS · Updates, backups, small edits
Lead generation sites
A broken form means lost enquiries.
FOCUS · Form testing, uptime, speed
Ecommerce stores
Every minute of downtime is lost sales.
FOCUS · Checkout testing, weekly patches, sale-day monitoring
Corporate websites
Many pages, many editors, high reputational risk.
FOCUS · Security, user access, content management
Custom platforms & portals
Custom code needs developers who understand it.
FOCUS · Dependency updates, server patches, bug fixes
Healthcare & education
Bookings and sensitive data must stay safe and online.
FOCUS · Security, backups, booking forms
09 — Choosing a partner
How to choose a website maintenance company
Looking for the best website maintenance company in India for your site? These six questions show whether a provider will actually prevent problems, or just bill you monthly.
Do they test updates first?
Updates run straight on a live site can break it. Ask about staging.
Where are backups stored?
Backups on the same server as the site aren’t much help when the server fails.
What’s the response time?
Get urgent and normal response times in writing.
Will you get a monthly report?
You should see exactly what was done each month.
Do they know your platform?
WordPress, Shopify and custom sites need different skills.
Can you leave easily?
Access, backups and accounts should always stay in your name.
10 — Our standards
How we work: what we always do, and what we never do
We want you to know exactly what to expect from every plan.
We always
- Take a backup before every update
- Test updates before they go live
- Store backups off your server
- Send a monthly report of all work done
- Keep hosting, domain and accounts in your name
We never
- Run untested updates on a live site
- Install pirated themes or plugins
- Lock you into a long contract
- Hold your website or data hostage if you leave
- Charge for work outside your plan without approval
11 — Pricing
How much do website maintenance services cost?
Website maintenance services cost depends on your platform, number of pages, integrations, ecommerce features and how fast you need responses. We start with a free health check, then recommend a plan with a fixed monthly or annual price in INR.
Essential
Fixed monthly price
For brochure and small business sites.
- Monthly updates
- Weekly backups
- Uptime and SSL monitoring
- Small edits
Business
Fixed monthly price
For lead generation sites.
- Everything in Essential
- Daily backups
- Included support hours
- Monthly speed and SEO check
Ecommerce
Fixed monthly price
For online stores and booking sites.
- Everything in Business
- Weekly updates and patches
- Checkout and payment testing
- Priority response
What changes the price: platform · number of pages and products · integrations · response time · support hours · hosting. Hosting and third-party licences are quoted separately unless included. Need one-off help? Ask about a single fix or cleanup.
12 — Tools
The tools we use to maintain your website
You get access to your own Search Console and analytics; we handle the rest.
13 — FAQ
Website maintenance services: frequently asked questions
Still unsure? Ask for a free health check and we’ll answer these for your site specifically.
What are website maintenance services?
Ongoing technical work that keeps a website secure, updated, backed up and fast: security monitoring, software updates, backups, uptime monitoring, speed checks, bug fixes and small content changes.
How much do website maintenance services cost?
It depends on your platform, the size of the site, integrations and how fast you need responses. Essential plans suit small sites, with Business and Ecommerce plans for sites that need more. After a free health check you’ll get a fixed monthly or annual price before any work starts.
How often should a website be maintained?
Continuously. Monitoring should run all the time, updates and security patches at least monthly (weekly for online stores), and backups weekly or daily depending on how often the site changes.
Do you offer WordPress website maintenance services?
Yes. We handle WordPress core, theme and plugin updates (tested first), security hardening, malware scans, backups and speed optimisation.
Do you offer Shopify website maintenance services?
Yes. We audit and manage Shopify apps, fix theme issues, test checkout and keep your store fast. Shopify handles platform updates; we handle everything on your store.
Can you maintain a website you didn’t build?
Yes. We start with a health check to understand the site, fix urgent issues, then put it on a regular plan.
How fast do you respond to urgent issues?
Urgent issues like downtime, security threats or critical errors get priority. Every plan includes a response within one business day; Business plans get same-day response on urgent issues, and Ecommerce plans within 4 business hours. Your response times are agreed in writing.
Is there a website maintenance company near me in Mumbai?
Yes. Our team is in Marol MIDC, Andheri East, Mumbai. You can meet us in person, though most maintenance work is done remotely.
Are you a website maintenance company in India that works outside Mumbai?
Yes. We maintain websites for businesses across India and abroad. Everything from monitoring to fixes is handled remotely.
What’s the difference between website maintenance and a website AMC?
A website AMC (annual maintenance contract) is maintenance billed yearly with a fixed scope. Our monthly plans and our website AMC cover the same core work.
Will I receive a report?
Yes. Every plan includes a short monthly report covering updates, backups, uptime, security scans and any fixes.
Can I cancel anytime?
Yes. Monthly plans can be cancelled with 30 days’ notice, and annual AMC terms are set out in your contract. Your website, data and accounts always stay yours, and we hand over everything if you leave.
14 — Glossary
Website maintenance terms, explained simply
- Uptime
- The share of time your website is online and working.
- Off-site backup
- A copy of your site stored somewhere other than its own server, so it survives a server failure.
- Staging site
- A private copy of your site where updates are tested before going live.
- Plugin
- An add-on that extends a CMS like WordPress; outdated plugins are a common security risk.
- Malware
- Malicious code that can steal data, redirect visitors or damage your site.
- SSL certificate
- The security layer that encrypts data and shows the padlock in browsers; it must be renewed.
- Website AMC
- An annual maintenance contract covering ongoing website care for a fixed yearly fee.
- Core Web Vitals
- Google’s page-experience measures for loading, responsiveness and layout stability.